Return Policy

For quick, accurate delivery, follow these tips when filling in your address:

Make sure your billing address and phone number match what your credit/debit card company has on file, if you are using credit/debit card for purchase.

Enter your full first and last name in the delivery address.

To claim for a Return, please read all terms & conditions carefully. ITStore.ae  have the rights to refuse a return / refund / exchange request.

Please make your request for “return” or “damaged items on delivery” or “missing” items within 8 hours or receipt of merchandise. The following below conditions will apply:

• Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
• After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
• Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
• Amount of the Return only covers the amount of Product(s) purchased.
• Shipping and payment processing charges are non-refundable.
• If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

• All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
• Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened, we cannot return the item.
• Include the invoice with the return. If the goods awe defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself.
• Goods must be returned to our Returns Department either by yourself or sent by a courier.
• Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
• Once ITStore.ae  received the products, it will be sent for inspection:
• If you return an item if seal is broken or if it is in non-sellable condition, then ITStore.ae holds the right to reject or accept the return based on product condition.
• Send pre-authorized returns to the address mentioned in the contact us page. Refunds will be done only through the Original Mode of Payment.

If you find that there is a manufacturing fault with the product then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 3 days after receiving delivery then we will arrange to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively, you can drop the product off at our service center. In either case you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period, then you will be asked to drop the product off at our service center. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.

Please notify us by email to info@itstore.ae. If you could let us know the reason for cancellation, we are happy to improve our service better.